Welcome back!

Hi hi! I'm Genevieve, also known as Vivi! I'm a Community Development Specialist at Ubisoft and avid writer who is in love with the way stories, film, and video games bring people together.

In my time at Ubisoft, I've worked as part of the North America support team, managing community and social strategy while maintaining player base relationships. I've also worked closely with Production, Live Operations, E-commerce, and Legal teams as well as being a permanent fixture in the QA/QC teams, aimed to improve all agents' work, training, and workshop needs.

At the end of the day, I want to create fun, inclusive spaces where people can connect, share stories, and just enjoy being part of something together ✨

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About

Relevant Skills

Management

Social Media, Discord, and
QA for Agents

Content Marketing

Asset Ideation, Creation,
and Delivery

Reporting & Data Analysis

Monthly, Year-on-Year,
and Focus group/agent feedback

Writing

Copywriting, Copyediting, process proposals, and training materials

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Content Portfolio

Here are some examples of my work

Pure Engagement Posts
Purely gamer-to-gamer connection

Player Support Spotlight Posts

Spotlighting small creators on their fanmade tools,
guides, walkthroughs, etc.

Game Launch Campaign Posts
Address expected player pain points as well as hype the game's release

Game Update/DLC Release Posts
Announce game updates as well as new DLC (downloadable content)

Technical Troubleshooting Posts
Provide support based knowledge to empower players to find solutions

Software Competencies

Comms

Sprinklr, Discord, Twitter, Facebook, and Salesforce, Wix, Squarespace, Wordpress

Content

Canva, Adobe PhotoShop, After Effects, Descript, OBS, YouTube Studio, and Twitch

Copy

Microsoft Word, Powerpoint, Excel, AI Tools: CoPilot, ChatGPT

Collab

Teams, Sharepoint, Slack, Miro OneNote, Confluence, Jira, Trello, and Figma

Testimonials

Matthew Hayes

Senior Content Marketing Specialist @ ASUS
(former Operations Manager @ Ubisoft)

"Agile and caring, Vivi is a wonderful addition to any team challenged to execute in an uncertain or quickly-changing landscape. Insightful, collaborative, and proactive, I could count on Vivi to not only deliver practical recommendations in the face of obstacles, but to anticipate new obstacles and risks as well.

She also has an invaluable gift for tying business objectives to customer (human) needs. I highly recommend her for any team that requires someone who can think technically, creatively, and considerately."

Welcome back!

Relevant Skills

Management Social Media, Discord, and QA for Agents

Content Marketing Asset Ideation, Creation, and Delivery

Reporting & Data Analysis Monthly, Year-on-Year, and Focus group/agent feedback

Writing Copywriting, Copyediting, process proposals, and training materials

Content Portfolio

Here are some examples of my work

Pure Engagement Posts Purely gamer-to-gamer connection

Player Support Spotlight Posts Spotlighting small creators on their fanmade tools, guides, walkthroughs, etc.

Game Launch Campaign Posts Address expected player pain points as well as hype the game's release

Game Update/DLC Release Posts Announce game updates as well as new DLC (downloadable content)

Technical Troubleshooting Posts Provide support based knowledge to empower players to find solutions